111com Privacy Policy
Protecting your personal information is our highest priority. This policy explains how 111com collects, uses, and stores your information.
Introduction
111com is a reliable and responsible online gaming platform serving users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy ("Policy") explains how 111com collects, uses, discloses, and protects your personal information.
Please read this policy carefully before using our services through our website, mobile application, or any other digital channel. If you disagree with any terms of this policy, please refrain from using our services and contact our support team.
This policy may be updated from time to time. In the event of significant changes, we will notify you as far in advance as reasonably possible. The latest version will always be available on this page.
1. Information We Collect
We collect various types of information in order to register accounts, provide services, and process transactions on the 111com platform. The information we collect is listed below:
1.1 Information You Provide Directly
Information you provide yourself when you register with us or use our services:
- Full name and date of birth (for age verification — only those aged 21 and above may use the service)
- Email address and mobile number
- Residential address
- National ID card or passport number (for KYC verification)
- Payment details: bKash, Nagad, Rocket, Upay, or bank account information
- Login credentials (username and encrypted password)
1.2 Automatically Collected Information
Information that is collected automatically when you use our platform:
- IP address and device identification details
- Browser type, operating system, and device model
- User activity logs: login times, game play history, transaction records
- Cookies and session data
- Referrer URL and browsing patterns
1.3 Information Received from Third Parties
To verify identity, prevent fraud, and ensure legal compliance, we may receive limited information from trusted third-party service providers. The collection of this information is always carried out in accordance with applicable laws and regulations.
2. Purposes for Using Your Information
111com uses your information only for specific, clear, and lawful purposes. We process your information under this privacy policy for the following reasons:
2.1 Service Delivery and Operation
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Ensuring gaming services and bonus benefits
- Providing customer service and support
2.2 Security and Legal Compliance
- Completing KYC (Know Your Customer) verification
- Preventing fraud, money laundering, and other unlawful activities
- Age verification — only those aged 21 or above may use the service
- Complying with applicable laws and regulations
- Maintaining records as evidence for dispute resolution
2.3 Platform Improvement and Personalisation
- Analysing data to improve the user experience
- Providing relevant promotions and offers
- Implementing responsible gaming tools
- Diagnosing and resolving technical issues
2.4 Communication
- Sending transaction confirmation messages
- Notifying you of security alerts and important updates
- Providing customer service responses (marketing communications with your consent)
3. Disclosure and Sharing of Information
111com does not sell your personal information to any third party. However, in specific circumstances and to a limited extent, we may disclose information:
3.1 Service Provider Partners
Trusted third-party service providers (payment processors, identity verification services, technology support providers) may access limited information to ensure the quality of our services. These partners operate under strict confidentiality agreements and may not use the information beyond the stated purpose.
3.2 Legal Obligations
We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, we will always act within the law and protect your privacy to the greatest extent possible.
3.3 Protection of Our Rights
Information may be disclosed to a limited extent when necessary to investigate fraud, prevent deception, protect our users, and safeguard the legitimate interests of 111com.
3.4 Business Restructuring
In the event of a merger, acquisition, or other business restructuring, your information may be transferred to the new entity. In such circumstances, we will notify you in advance and your rights will remain protected.
4. Cookies and Tracking Technologies
111com uses cookies and similar technologies to improve the functionality of the website and platform. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions, ensuring security, and core functionality. These cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Help monitor and improve platform performance.
- Marketing cookies: Used with your consent to display relevant advertisements and offers.
Most cookies can be controlled or disabled through your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.
5. Data Retention and Security
5.1 Data Retention Period
We retain your information only for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a specified period in accordance with regulatory guidance.
5.2 Security Measures
111com uses industry-standard security technologies and practices to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transmission is encrypted
- Encryption at Rest for stored data
- Regular security audits and vulnerability assessments
- Access controls — only authorised personnel can view data
- Security monitoring and incident response procedures
- Password hashing and secure authentication methods
Although we make every effort to ensure the highest level of security, it is not possible to guarantee complete security when transmitting information over the internet. It is your responsibility to keep your account password confidential and to change it regularly.
5.3 In the Event of a Data Breach
If a data breach occurs that may pose a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.
6. Your Rights
As a registered user of the 111com platform, you have the following rights regarding your personal information:
6.1 Right of Access
You may request at any time to find out what information we hold about you. We will respond within a reasonable time of receiving your request.
6.2 Right to Rectification
If any of the information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Basic information can be updated directly from your account settings.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
6.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted.
6.5 Right to Withdraw Consent
Where we process information on the basis of consent (such as marketing communications), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
To exercise these rights, please contact our 24/7 live chat support or email us at [email protected].
7. International Data Transfers
111com is an international platform. Our servers and technology infrastructure may be located in various countries. This means your information may be transferred to and processed outside Bangladesh.
We ensure that wherever information is transferred, equivalent security standards are maintained. For international data transfers, we apply industry-standard safeguards such as Standard Contractual Clauses.
8. Privacy of Children and Minors
111com services are intended only for individuals aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor has provided us with information, we will immediately delete that information and close the associated account.
If you believe a minor has registered on our platform, please contact us immediately.
9. Third-Party Links and Services
Our platform may contain links to third-party websites. This privacy policy applies only to 111com's own services. We are not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of any other website before visiting it.
Similarly, payment processing services (such as bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. We are not responsible for the data management practices of payment providers.
10. Changes and Updates to This Policy
111com reserves the right to change or update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date will be revised.
For significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
We recommend that you review this policy regularly to stay informed of the latest information.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: 24/7 live chat support
- Email: [email protected]
We will endeavour to respond to your request as quickly as possible after receiving it. In general, identity verification may be required for requests relating to personal information.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.