For 21+ only · Safe Gaming

111com Responsible Gaming —
Keep the fun, keep the control

Let gaming be a source of entertainment, not a problem. 111com is always committed to your protection — through deposit limits, time-out tools, and self-exclusion.

What is responsible gaming and why does it matter?

Online gaming is a popular form of entertainment for millions of people. 111com is committed to creating a safe and enjoyable environment for players in Bangladesh. However, gaming becomes a problem when it is no longer entertainment and turns into an addiction, starting to have a negative impact on family life, work, or finances.

Responsible gaming means understanding your own limits, setting a proper budget, and seeking help when needed. At 111com, we believe every player should have access to enough information and tools so they can make informed decisions about their gaming.

Remember: Gaming should never be considered a source of income. Only play with money that, if lost, will have no impact on your daily life.

Our protection tools and policies

Age Verification (21+)

111com is for players aged 21 and above only. Age verification is mandatory when opening an account. Accounts belonging to minors are immediately closed and any deposited funds are returned.

Deposit Limit Setting

You can set a maximum deposit limit for each day, week, or month. Once a limit is set it takes effect immediately, and a 24-hour delay applies before it can be increased.

Time-Out

Take a break from gaming for any period from 24 hours up to 6 weeks. During the break, you will not be able to log in to your account or make deposits.

Self-Exclusion

If you feel gaming is becoming an addiction, choose self-exclusion. You can keep your account closed for anywhere from 6 months to permanently. No marketing communications will be sent during this period.

Session Time Tracking

Set up alerts to let you know how long you have been playing. After a set amount of time, a reminder will be sent so you can consciously take a break.

24/7 Support Team

Our Bengali-speaking support team is available on live chat seven days a week, twenty-four hours a day. Feel free to reach out with any concerns or questions about gaming.

How to build healthy gaming habits

Responsible gaming is a mindset — follow a few simple rules before each session:

1

Set your budget in advance

Before each gaming session, decide how much you will spend and do not go beyond that limit.

2

Stick to a time limit

Set aside a fixed amount of time for gaming each day. Use a session timer and set an alarm.

3

Do not make decisions based on emotion

Play with a clear head — do not place extra bets out of frustration after a loss or excitement after a win.

4

Do not try to chase your losses

Accepting a loss is a sign of healthy gaming. Do not risk even greater losses by trying to recover what you have lost.

5

Spend time with family and friends

Gaming should be a small part of life. Make time for social relationships and other interests.

Assess yourself

Ask yourself the questions below. If more than one answer is "Yes", consider seeking support:

Am I spending more than my set budget?
Am I repeatedly trying to win back money I have lost?
Is gaming causing problems with my family or friends?
Is my work or studies being affected because of gaming?
Do I feel uncomfortable or irritable when I am not gaming?
Am I borrowing money or taking loans to fund gaming?
Am I unable to stop when told to stop playing?
⚠️ Important: If the answer to most of these questions is "Yes", please contact our support team. Awareness about responsible gaming is the first step toward solving the problem.

How to activate the protection tools

Setting a deposit limit

Log in to your 111com account → Account Settings → Responsible Gaming → Select deposit limit → Enter your daily / weekly / monthly amount → Confirm. The change will take effect immediately.

Taking a time-out

Log in → Responsible Gaming → Time-Out → Choose a duration (24 hours, 3 days, 1 week, or 6 weeks) → Confirm. Once the break starts, your account will be temporarily closed until the period ends.

Applying self-exclusion

Log in → Responsible Gaming → Self-Exclusion → Choose a duration (6 months, 1 year, or permanent) → Confirm. Or let us know directly via live chat and we will take immediate action.

Parental protection and minor prevention

111com strictly follows a 21+ age policy. We do not allow minors to participate in gaming under any circumstances. If you have children or teenagers in your household and want to make sure they cannot access your account in any way, take the following steps:

Password protection:
Use a strong and unique password that no other family member can guess.
Device lock:
Use a PIN, fingerprint, or face lock on your phone or computer and keep it out of reach of children.
Log out:
Log out of your account after every session. Do not save your password in the browser.
Report any suspicion:
If you suspect a minor is accessing your account, let us know immediately via live chat. We will take immediate action.

Get help with gaming problems

If you feel gaming is creating problems in your life, please do not carry it alone. 111com's responsible gaming team is always ready to support you.

Live Chat
24/7 support in Bengali
Email
[email protected]

Our team will handle your request with complete confidentiality. Whether you need to set a deposit limit, take a break, or apply self-exclusion — we are here for you.

Common questions about responsible gaming

Yes, reducing a deposit limit or setting a new one takes effect immediately. However, increasing a limit is subject to a 24-hour delay. This delay is intentional — to prevent decisions made in the heat of the moment.

After the set period (6 months or 1 year) ends, you can request to reactivate your account. However, for permanent self-exclusion, the account can never be reopened. Please contact our support team before making any changes.

Your remaining account balance is completely safe during a time-out or self-exclusion. Once the break ends, or if you submit a withdrawal request, balances of ৳800 or more can be withdrawn in the normal way.

No. 111com strictly enforces a 21+ age policy. Anyone under 21, including 18-year-olds, cannot open an account or participate in gaming on this platform. Age verification is required when the account is verified.

First, contact 111com's 24/7 live chat or email [email protected]. Our team will help you set deposit limits, take a break, or apply self-exclusion. You should also consider speaking with a trusted family member or a mental health professional.

Yes. 111com automatically monitors unusual gaming patterns. If a player appears to be engaging in risky behaviour, our team proactively reaches out to that player and offers support.

Enjoy 111com entertainment safely

Play responsibly and enjoy the excitement of casino, slots, and cricket betting.

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Responsible Gaming Commitment: 111com believes that responsibility is the foundation of a fun gaming environment. We always place the wellbeing and safety of our players first. For 21+ only. Play responsibly.