Frequently Asked Questions
All Answers About 111com Right Here
From opening an account to deposits, withdrawals, games, and security — this page has detailed answers to the most frequently asked questions from Bangladeshi players.
111com is a trusted online gaming platform in Bangladesh. We know that both new and experienced players have many questions — how to open an account, how to deposit via bKash or Nagad, what the bonus terms are, or how to get support when something goes wrong. This FAQ page was created to provide reliable and up-to-date answers to all of those questions. Find your question in the sections below.
Account and Registration
Opening an account at 111com is straightforward. You need an active mobile number, a valid email address, and you must be at least 21 years old. Entering your name, mobile number, and password in the registration form is all it takes to create a basic account. Later, your national ID or passport details may be required for KYC verification.
No. Under 111com rules, each person may only open one account. Creating multiple accounts using the same mobile number, email, or payment method is considered a violation and all accounts may be closed. If you have any issues, contact our live chat support.
Use the "Forgot Password" option on the 111com login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The whole process usually takes 2-3 minutes. If you need help, contact us via 24/7 live chat.
KYC (Know Your Customer) verification is a security process through which 111com confirms that you are who you say you are and that you are at least 21 years old. It prevents fraud and keeps your account secure. Simply upload a clear photo of your national ID or passport to complete verification. Approval is usually granted within 24 hours.
Yes, 111com is fully mobile-friendly. You can easily access the site from any modern browser on your Android or iOS smartphone. All games, deposits and withdrawals, bonuses, and live chat support work the same on mobile. No separate app download is needed.
Deposits and Withdrawals
Deposits from bKash are generally credited to your 111com account instantly or within a few minutes. Occasionally there may be a slight delay due to network issues, but it should not take more than 15-30 minutes at most. If the deposit does not arrive, contact live chat with your transaction reference number.
The minimum deposit at 111com is ৳200 and the minimum withdrawal is ৳800. These limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Depositing a larger amount in one go rather than multiple small deposits gives you an advantage with bonuses and rollovers.
The average withdrawal time from 111com is between 15 minutes and 2 hours. However, if your request has been reviewed and KYC verification is complete, it is often faster. Bank transfers may take slightly longer depending on banking hours.
Yes, both deposits and withdrawals are supported through Nagad and Rocket at 111com. bKash, Upay, and bank transfer are also equally supported. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 for each method. You can choose whichever method is most convenient for you.
111com does not charge any additional fees of its own on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction fees. Contact your mobile banking app or bank directly for details on that.
If a withdrawal request has not yet been processed, it may be possible to cancel it in some cases. However, once processing has begun, cancellation may not be possible. If you want to cancel, contact our 24/7 live chat support as quickly as possible and provide your request number.
Games and How to Play
To bet on BPL matches at 111com, go to the Cricket section and select the ongoing or upcoming BPL match. Choose your preferred bet from various markets such as match winner, total runs, first wicket, top batsman, and more. Enter your stake amount and confirm to place the bet.
Yes, 111com offers in-play or live betting. You can place bets while watching real-time odds during a match. Live betting is available for cricket (T20, ODI, BPL, IPL), football, and other sports. Odds change quickly, so analyze the match situation carefully before making a decision.
RTP (Return to Player) is an indicator of a slot game's long-term average payout. For example, a 96% RTP means that over the long run, there is an average chance of getting back ৳96 for every ৳100 bet. However, this is not a guarantee — each spin is independent and the outcome is determined by a random number generator (RNG), which ensures fair play.
In the 111com live casino section you can enjoy live roulette, baccarat, blackjack, Sic Bo, Teen Patti, and various other table games with real dealers. Games from top providers such as Evolution Gaming and Ezugi are available. Professional dealers at each table run sessions in Bengali or English.
All games at 111com run on software from internationally recognized providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These providers have their RNG (random number generator) regularly tested through third-party audits. This ensures that every game result is completely random and cannot be manipulated by anyone.
Bonuses and Promotions
At 111com you get a 150% bonus on your first deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you receive a ৳1,500 bonus — total balance ৳2,500. This bonus applies automatically the first time you make a deposit after opening your account. A wagering requirement of 15 times must be met before the bonus can be withdrawn.
A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus. At 111com this is 15 times — meaning if you receive a ৳1,500 bonus, you must place a total of ৳22,500 (1,500 × 15) in bets before withdrawing. Both wins and losses count toward this total.
The 111com VIP program has four tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). You can move up tiers by playing regularly. Higher tiers also come with a dedicated account manager, faster withdrawals, and special offers.
Yes, reload bonuses, cashback offers, and weekly promotions are regularly available for 111com members. These offers change over time. Check our promotions page or ask in 24/7 live chat for the most up-to-date information. Special offers are also available during Eid, Pohela Boishakh, and other festivals.
Bonus funds can generally be used on slot games, fishing games, and most casino games. Bonus wagering may be limited on some games or live table games. Check the terms of a specific bonus on the offer page or through live chat. Bonus funds cannot be withdrawn directly before wagering is completed.
Security and Responsible Gaming
Yes, 111com uses the highest-grade SSL encryption to keep all your personal and financial information secure. Your payment information is never shared with third parties. Our servers are monitored at all times and any suspicious activity is detected automatically.
No. 111com is for people aged 21 and above only. We strictly follow age verification procedures to protect minors. Age is confirmed during KYC verification. Assisting a minor in using this platform is a serious violation of our terms and conditions.
If you feel that gaming is having a negative impact on your life, contact us without delay. 111com offers deposit limit setting, cooling-off periods, and self-exclusion. Responsible gaming is our highest priority. Visit our responsible gaming page for more details.
To self-exclude, contact 111com's 24/7 live chat support or email [email protected]. Once your request is received, your account will be temporarily suspended for a set period (30 days, 90 days, or permanently). During this time you will not be able to log in or place bets.
If you see any unauthorized transactions or logins on your account, change your password immediately and notify our support team. 111com will help secure your account right away. Our automated fraud detection system is active against suspicious activity.
The 111com support team is available 24/7 via live chat in Bengali. Use the live chat option on any page of the site for immediate assistance. To contact us by email, send a message to [email protected]. For complex issues, sending a detailed email with screenshots works best.
Still have questions?
Our support team is available 24/7 in Bengali — contact us via live chat or email.
Get in Touch with Support
We are always ready to help with any question or issue you have. Reach us through any of the channels below.
24/7 Live Chat
Use the live chat option on the site for immediate assistance. Support is available in Bengali.
Email Support
For detailed questions, email us at [email protected].
For more detailed information, please visit our Terms and Conditions, Privacy Policy and Responsible Gaming pages.